Language skills

http://www.flickr.com/photos/neumeyer/24102314/

To make your travel experience more enjoyable it is essential to learn words and phrases from the native language of the country you are visiting. Susan and Daniel will be introducing the class to common phrases in Chinese, German and French and we will investigate what resources are available on the internet for learning Italian and Fijian.

Service Excellence

Successful companies place great emphasis on service excellence because they understand that good service results in:

• building loyal customers and attracting new ones
• leads to strong word-of-mouth
• reduces the level of complaints
• reinforces work efficiency and satisfaction
• adds value to the product they provide – often justifies charging higher prices – many people are willing to pay more for a pleasant buying experience